Provide better IT support with Remote Support for Mac

Connect to any Mac desktop from anywhere and start troubleshooting in as little as 20 seconds with Rescue remote access software.
Start your 14-day free trial of Rescue. No credit card needed.

Try Free


Remote access for Mac–from anywhere

Connect and start troubleshooting in as little as 20 seconds.

Rescue Remote Access makes it easy to connect to any Mac, iOS or Android device, wherever you are.

With remote access, you can transfer files from users' device to technician console, view important device info (such as memory usage or network configuration), screen share, and see detailed system diagnostics – including reboot & reconnect. All from anywhere, on any device.


Remote support for Mac

With remote support for Mac, you can remotely access users' Mac desktops and see what they see with screen sharing. Chat live with users to pinpoint problems. You can even save time with predefined replies, or push URLs directly from your own device.

By taking control of their Mac with remote control, you can better troubleshoot issues and see live, detailed system diagnostics that'll help you uncover problems.

Thanks to detailed session history and the ability to take notes live, you'll never forget anything important – and can pick up where you left off next time.

Why Rescue Remote Support for Mac?

Cut costs and improve ROI

By improving first-call resolution and speeding up resolution times, IT professionals who switched to Rescue have reported ROI up to 1000%.

Improve customer satisfaction

Help customers resolve issues quickly and painlessly. Faster resolution times mean happier customers, higher NPS scores and better business.

Boost agent productivity 

By remotely accessing any Mac and handling multiple support sessions simultaneously, agents can boost their productivity by up to 23%. 

What you can do with Rescue Remote Support


Troubleshoot remotely with remote control for Mac computers

Solve problems from anywhere with screen sharing

Use a remote desktop client to take over the user's Mac in real time. See what’s wrong and solve it right in their operating system with remote access software. Use scripts for frequently performed tasks to save both time and sanity.


Save time (and effort) with remote diagnostics

Let Rescue do the hard work for you

Get a quick summary of processes, services, and applications to identify the issue fast — without needing to tediously dig around their Mac. You’ll save time and speed up resolutions.


Check in anytime with unattended access

Troubleshoot remote computers around the clock

Mass-deploy unattended access functionality on users' end devices, so your team can connect even when no user is present. Solve problems via remote control during user downtime and fix problems in real-time.


Manage up to 10 sessions at once

Create a more efficient help-desk

Help your team save time while supporting even more users, by toggling between up to 10 remote sessions at once in different windows. Support processes run in the background while you work.


Chat with users in real-time

Keep everyone on the same page

Communicate seamlessly with users during support sessions, right on their Mac – while still being able to access the troubleshooting tools you need. 


Reboot and reconnect without losing connection 

Provide interruption-free support 

Resolving issues usually requires a restart. With Rescue, you'll be instantly reconnected to their Mac after rebooting – even if their computer is currently unattended or in safe mode.


Provide remote access and support for a broad range of MacOS devices

Rescue supports these Mac operating systems and Apple devices:


  • Apple macOS Sierra
  • OS X 10.11 (El Capitan)
  • OS X 10.10 (Yosemite)
  • OS X 10.9 (Mavericks)
  • OS X 10.8 (Mountain Lion)
  • OS X 10.7 (Lion)
  • OS X 10.6 (Snow Leopard)
  • OS X 10.5 (Leopard)
  • OS X 10.4 (Tiger)
  • iOS, iPad, iPhone mobile devices

Flexible, dependable remote support–trusted by thousands of companies


Connect to any mobile device in the world in 20 seconds and scale from 1 to 25,000 licenses – perfect for shops of any size. 


All remote support sessions with Rescue employ real-time TLS 1.2 transport security with AES-256-bit encryption, so every one of your sessions is safe and secure.


Rescue’s cloud-based platform built on enterprise-grade infrastructure allows it to deliver world-class security and reliability, with an uptime of 99.99+%.

Several company logos.

See why our customers love Rescue

Try a better remote support software for Mac

Start a 14-day free trial of Rescue and level up your remote support for Mac systems. No credit cards. No commitments.

No credit card required