Best-in-class remote IT support software for higher ed

From classrooms to dorm rooms and even your virtual campus – fast, reliable, secure support lets IT teams keep everyone up and running, no matter where devices are located.

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The right IT software for schools & universities

Securely access any device from any location

The right IT support software for educational institutions lets techs diagnose and troubleshoot issues across ecosystems and devices. Banking-grade encryption prevents hacks and protects sensitive data and intellectual property.

Rescue’s secure platform:

  • Supports personal and university-owned devices including Mac, PC, iOS and Android in or outside the network.
  • Manages what students and professional IT staff can access with permission based settings and scripting capabilities.
  • Provides secure encryption to protect data plus additional validation methods to block scammers.
  • Easily leverages internal infrastructure to support servers or back-end machines with unattended access.

Support designed for students and staff

Increase flexibility and accessibility to learning

From helping a student with an audio drive for an online lecture to troubleshooting a tablet that needs access to the VPN – purpose-built help desk software for schools should be easy enough for students to use yet powerful enough to address problems, at scale.

Rescue lets IT:

  • Connect to operating systems in computer labs and troubleshoot AV equipment issues using mobile camera sharing technology.
  • Embed support into your school’s mobile app using our mobile SDK for a more streamlined experience.
  • Give students and staff with varying technical capabilities simple pathways to getting the support they need – no matter what.

Customizable. Scalable. Easy to use.

Offer your students, faculty, and staff more

Support all devices with remote control, system diagnostics, device configuration, integrations, and more. Rescue lets you adapt quickly to any changes that arise, on campus or off.  

Rescue’s tools include:

  • Support session entry points that are customizable with school's branding.
  • The ability to add or remote a seat – or 20 – on demand to meet the needs of your growing campus.
  • Customizable calling cards that can be pre-installed on staff machines for one-click access to the helpdesk.
  • An easily accessible workflow that lets techs organize incoming workloads and ensure equitable task distribution.

Ready to make IT easy?

Discover seamless remote support and learn all the ways it can benefit your school.

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The right approach to higher ed support

IT support for schools should be secure, flexible, and easy to deploy. Arm your IT help desk with the right tools to diagnose and troubleshoot tech issues fast.


Keep an eye on security

Maintain the strictest level of security and compliance with features like account and technician-level security settings, banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, SSO for technicians, and much more.


Support any device, anywhere

Remote diagnostics and in-session tools help you pinpoint and resolve issues. Even troubleshoot physical equipment like printers and routers with Rescue Live Lens mobile camera sharing.

Customer Service and Support - Rescue Live Guide

See faster solutions

Easily connect to a remote support session through a one-click calling card installed on the end user’s desktop, a channel link or form on your IT help desk webpage, or a technician-provided PIN code and self-hosted PIN entry page – choose what's right for your organization.

Trusted by top schools



From increasing the same-day resolution from 40% to 75% to securing faculty interactions – see what Rescue did for Fordham.

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Growing their help desk from 10 technicians to over 100, SNHU scaled its support experience with the help of Rescue.

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Find the perfect solution for your institution

Looking for the best help desk software for colleges and universities? Learn how Rescue provides seamless remote support for leading higher ed institutions.

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